FAQ: UniLid | One Lid. Fits All. Lifetime Warranty.
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Is it microwave safe?

It sure is!

Last updated: December 17, 2017 23:08

Is it dishwasher safe?

Absolutely!

Last updated: December 17, 2017 23:08

Is it BPA free?

Yes :) We love our planet, and are dedicated to protecting it.

Last updated: December 17, 2017 23:08

What does FDA & LFGB Approved mean?

The Food and Drug Administration (FDA) governs the US law for food contact materials. Our silicone has undergone rigorous manufacturing controls which guarantee it meets FDA regulations for materials that are in contact with food. Learn more here: https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfrsearch.cfm?fr=177.2600

LFGB is the German standard for testing silicone products that come in contact with food and is the standard for most European countries. The LFGB certification tests are more intensive compared to the FDA testing. Learn more here: http://www.gesetze-im-internet.de/lfgb/ (official German website)

Here’s an overview comparison of LFGB (if you don’t have Google Translate installed for the official German website) and FDA standards: http://www.theodmgroup.com/testing-standards-for-silicone-products/

Last updated: December 17, 2017 23:11

Is it food safe?

Absolutely. We use the most premium food-grade silicone that's non-toxic, BPA free, FDA approved, LFGB approved and CA Prop 65 compliant. (Prop 65 standards are among the most stringent standards in place anywhere and are often far more stringent than federal standards).

Last updated: November 29, 2017 11:23

I'd like the Stainless Steel Bamboo Hook, how do I add that to my pledge?

No problem, just add $4 to which ever pledge level you choose and we'll make sure to include it in your shipment!

Last updated: November 29, 2017 11:20

How do I pick the color when I order?

You will receive a survey after the campaign ends to select your color choice.

Last updated: November 29, 2017 11:20

Shipping.

Shipping is based directly on weight. We used high quality, dense materials in making UniLid. One UniLid set contains 5 lids, and when getting the Kickstarter Special 3 for 2 deal you receive 15 lids. The weight adds up significantly. If shipping ends up being significantly cheaper than our quoted prices - we will certainly take that into account, let our backers know and credit back the difference.

Last updated: November 29, 2017 11:20

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://unilid.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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